Legal
Privacy Notice
How we handle personal information submitted through this website.
Who we are
Eden Willow Hospitality Consultancy provides independent improvement support to hospitality businesses in the United Kingdom. We are the data controller for personal information submitted through this website. You can reach us at hello@edenwillowhospitality.com.
Information we collect
We collect the information you choose to give us in an enquiry: your name, email address, phone number where provided, business details and the content of your message. We also collect limited technical and analytics information where you have consented to non-essential cookies.
How we use it
We use enquiry information to respond to you, assess whether our services are a suitable fit, prepare proposals and manage any engagement that follows. We do not sell personal information and we do not use it for unrelated marketing without your consent.
Lawful basis
We rely on legitimate interests to respond to business enquiries, contract performance where an engagement is agreed, consent for non-essential cookies and analytics, and legal obligation where record keeping is required.
Retention
Enquiries that do not lead to an engagement are kept only as long as needed for business records, after which they are deleted. Client engagement records are retained in line with UK legal and accounting requirements.
Your rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing and to withdraw consent at any time. To exercise any of these rights, contact us using the address above. You may also complain to the Information Commissioner's Office.
Cookies
Details of the cookies used on this site are in our Cookie Notice.