Services & pricing
Eden Willow's services are designed around different stages of improvement. Some clients need an independent view of the complete customer experience; others want to build their own capability or test whether a change has actually worked.
£795
Standard flat-fee core engagement
A clearer view of the business your customers actually experience: independent observation, structured analysis and practical improvement planning.
From £295
Full-day owner & operator improvement workshop
Step outside the operation for one day and build your own improvement capability, finishing with a focused 90-Day Improvement Plan.
From £595
Evidence-led team implementation workshop
A targeted, facilitated session designed around a specific evidence-backed team need — used where improvement depends on people delivering a clearer standard together.
Price on enquiry
Focused follow-up evidence
A focused return visit designed to test one defined improvement question: did the change actually work?
Price on enquiry
Comparable progress review
A comparable repeat audit and movement analysis, carried out after enough implementation time has passed to show genuine change.
Bespoke proposal
Targeted advisory work outside the core audit
A defined consulting module scoped around a specific menu, service or operational question where Eden Willow has an appropriate, controlled method.
Defined by service
Purposeful support — not a generic retainer
Where there is a clear reason to continue, we use the specific service that best matches the next business need rather than selling vague ongoing availability.
| Service | Price | What you are paying for |
|---|---|---|
| Hospitality Improvement Partnership | £795 | Independent customer-experience audit, structured analysis, Improvement Report and Improvement Conversation. |
| Performance Workshop — 1 place | £295 | Full-day owner/operator workshop, workbook and 90-Day Improvement Plan. |
| Performance Workshop — 2 places | £550 | Two public workshop places for a business pair. |
| Performance Workshop — 3 places | £795 | Three public workshop places. |
| Performance Workshop — 4 places | £995 | Four public workshop places. |
| Private workshop — up to 8 | £1,495 | Delivered privately for your business. |
| Private workshop — 9 to 12 | £1,795 | Delivered privately for a larger team. |
| Private workshop — larger / multi-site | From £1,995 | Scoped to the business before proposal. |
| Team Excellence Proposal Workshop | From £595 | Evidence-led team implementation session. |
| Targeted Re-Observation | Price on enquiry | Focused repeat observation testing a defined recommendation. |
| Repeat Audit / Benchmark Review | Price on enquiry | Comparable repeat audit and movement analysis. |
| Defined Consulting Support | Bespoke proposal | Advisory work around a specific menu, service or operational query. |
| Continued Improvement Support | Defined by service | Purposeful follow-on support using the most appropriate service. |
Exceptional travel, accommodation, unusual audit spend or venue requirements are only additional where applicable and agreed in advance. Nothing is introduced late in the process.
Tell us about the business and what you want to understand better. If a simpler action would solve the issue, we will say so.